We, Taiwanese Canadian Credit Union Ltd. (“TCTCU” or Credit Union hereinafter) are committed to ensuring that our members are completely satisfied with the level of services they receive.

 

The Code recognizes principles that we pledge to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products and services. The Code demonstrates our commitment to the fair treatment of all those who use our services. We believe in fair sales practices, comprehensive access to banking services, transparency, and openness, and a reasonable approach to settling complaints. Individuals are entitled to the best possible care of their financial interests.

 

We respect our provincial regulatory obligations, and continually practice excellence in consumer protection. Our code is comprised of the following five key principles;

 

1. Business Practices : We are committed to providing customer service excellence to all our members and customers using our products and services. It is a central component of our governance and corporate culture. 

 

2. Fair Treatment and Fair Sales Practices : Treating members fairly and demonstrating fair sales practices at all times are integral parts of our business practices. 

 

3. Access to Banking Services : We ensure that all credit union members are granted access to fundamental financial services. 

 

4. Transparency and Disclosure : The credit union uses plain-language descriptions of products and services in its communications to ensure people make informed decisions.

 

5. Complaint Handling : We examine complaints, work to settle them fairly, and track them to help ensure our practices continue to improve. A complaint officer is designated to ensure complaint be looked after.

 

Complaint Handling Process

Please let us know if you have any questions, or complaints about service or products with the credit union. We are happy to help you with any complaints and concerns.

How you can contact us:

General Manager/Complaint Officer

Taiwanese Canadian Toronto Credit Union Ltd

Metro Square, 3636 Steeles Ave. E., Suite 305, Markham ON L3R 1K9 

Tel: 905-944-0981  Fax: 905-944-0982

Email: info@tctcu.com